Accessibility Declaration

Mennica Polska S.A., as an operator of public transport tickets in the Bydgoszcz Municipality, undertakes to ensure the availability of the website www.bydgoskakartamiejska.pl and the Mint Mobile Bydgoszcz mobile application in accordance with the provisions of the Act of 4 April 2019, on the Digital Accessibility of Websites and Mobile Applications of Public Entities. This accessibility declaration applies to this website www.bydgoskakartamiejska.pl and the Mint Mobile Bydgoszcz mobile application.

This accessibility declaration applies to the website www.bydgoskakartamiejska.pl

Date of first publication of the website: 2020-08-31

Date of last significant update: 2020-08-31

Digital Accessibility Status

The website is partially compliant with the Act of April 4, 2019, on the Digital Accessibility of Websites and Mobile Applications of Public Entities due to the incompatibilities or exclusions listed below:

Inaccessible Content

Non-compliance with the Annex

  • Lack of alternative descriptions for non-text elements.

  • Insufficient keyboard support and lack of visible focus.

  • Errors in forms (lack of labels, messages only in color).

  • Incorrect heading structure and missing skip links.

  • Incorrectly set website language.

  • Lack of subtitles and audio descriptions in video materials.

  • Unclear and unlabeled links.

  • Insufficient contrast and inconsistent content structure.

Content not covered by the regulations

  • Text and text-graphic documents, documents created in presentation or spreadsheet programs, published before September 23, 2018, are exempt from the accessibility requirement, unless their content is necessary for the performance of the entity's tasks.

  • Maps are exempt from the accessibility requirement.

Preparation and update of the accessibility declaration

  • The declaration was prepared on: 2025-11-12

  • This declaration was last reviewed and updated on: 2025-11-12

This declaration was prepared based on an accessibility audit report conducted by the portal operator, Mennica Polska S.A.

Amenities, limitations, and other information

Accessibility is planned to be improved by the end of 2026.

Feedback and contact details

If you experience any problems with the accessibility of www.bydgoskakartamiejska.pl web portal and Mint Mobile Bydgoszcz app, please let us know. You can also submit requests for access to inaccessible information and accessibility assurance requests using the same method. The person responsible is:

Everyone has the right to:

  • submit comments regarding the digital accessibility of the website or its element,

  • submit a request to ensure the digital accessibility of the website or its element,

  • request that inaccessible information be made available in another alternative format.

Handling of accessibility-related requests and complaints

The following are responsible for handling comments and complaints regarding the www.bydgoskakartamiejska.pl web portal and Mint Mobile Bydgoszcz app:

  • Customer Service:

Accessibility Coordinator:

Complaints should include:

  • your name and surname

  • contact information (mailing address, email, or phone number)

  • information about the product or service concerned

  • an indication of the accessibility requirement that the product or service does not meet

  • (optional) your preferred method of ensuring compliance with accessibility requirements

If your complaint does not contain the required elements, it will not be processed. We will review accessibility complaints containing the required information within 7 days. If we are unable to respond within this timeframe, we will inform you of a new deadline.

If you still have concerns about our digital accessibility efforts, you can report them to the Commissioner for Human Rights.

Other Information

Mint Mobile Bydgoszcz mobile application

Mint Mobile Bydgoszcz mobile application is partially compliant with the Act on Digital Accessibility of Public Entity Websites and Mobile Applications due to the incompatibilities or exclusions listed below.

Inaccessible Content

  • Insufficient contrast of text and graphic elements with the background.

  • Lack of alternative descriptions for icons and interface elements.

  • Lack of status and user action messages.

  • Incorrect form structure and missing field labels.

  • Error messages displayed solely in color.

  • Inconsistent navigation and lack of cancel buttons.

  • Difficulty using interactive elements (e.g., search engines, date widgets).

Preparation of the Accessibility Declaration and its Update

  • Declaration prepared on: 2025-11-12

  • Declaration last reviewed and updated on: 2025-11-12

This declaration was prepared based on an accessibility audit report conducted by the portal operator, Mennica Polską S.A.

Facilities, restrictions, and other information

Accessibility improvements are planned for completion by the end of 2026.