The first time you use such a card in the system, the ticket terminal will authorize it. However, if the system is not able to charge the account due to lack of funds or too low limits, the card will be included in the list of cards blocked in the OPS system. Each subsequent attempt to use the card in the OPS system on the blocked list will result in a refusal and no authorization. When the payment card is tapped on the Validator, the relevant information will be displayed on the screen.
In this case, the passenger should:
- As soon as possible, top bank account funds associated with the contactless payment card. The ticketing system automatically re-inquires the bank of the payment card issuer about the availability of funds respectively after 7, 14 and 21 days from transaction date, for which the refusal occurred due to lack of funds. At the time of effective collection of outstanding funds, the ticket system will automatically remove the payment card from the list of restricted cards and the passenger will be able to perform subsequent transactions.
- Alternatively, the passenger may go to one of 2 Customer Service Centers, verify the current state of arrears in the ticket system for unsettled transactions and pay for transactions. Customer service, after settling the arrears by the customer, will manually unlock the card in the ticket system and the passenger will be able to carry out further transactions.